Solved: PC or Mouse freeze on Windows 10 with DCom DistributedCOM Error (Event ID 10016)

Solved: PC or Mouse freeze on Windows 10 with DCom DistributedCOM Error (Event ID 10016)

I recently purchased two new Dell Laptops with distinctly different base systems (one is an Intel i7 with NVidia and the other an AMD Ryzen) yet I’ve been seeing some odd behavior from both whereby the mouse cursor freezes or disappears and the system becomes unresponsive for a moment.  I saw lots of posts around changing registry permissions but this didn’t solve it for me.

Checking the Windows System event log on both systems shows the same error (some items edited for security):

Log Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 01/06/2020 07:01:07
Event ID: 10016
Task Category: None
Level: Warning
Keywords: Classic
Description:
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID {C2F03A33-21F5-47FA-B4BB-156362A2F239} and APPID
{316CDED5-E4AE-4B15-9113-7055D84DCC97} to the user DESKTOP\john.doe SID (S-1-5-21-1234567890-1234567890-1234567890-1001) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ShellExperienceHost_10.0.18362.449_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-123457890-123457890-123457890-123457890-123457890-1234567890-1234567890). This security permission can be modified using the Component Services administrative tool.

Solution

I was very surprised to find that I solved the problem on both the AMD and Intel based laptop by updating the Chipset drivers and rebooting.

The process is different but similar for all brands of laptops, go to the drivers and downloads page for your device on the manufacturers support website (for example https://www.dell.com/support/), most manufacturers have a category or class for drivers called “Chipset” or “System”, you are looking for an update similar to “Intel Chipset Device Software” or “AMD Chipset Update”, etc. depending on your device.

Install this and reboot your machine, once rebooted go to Windows key > Settings > Update & Security > Check for Updates to see if this has also triggered any additional updates/drivers (it didn’t for me but still solved the problem).

Bob McKay

About Bob McKay

Bob is Director of Operations at Perfect Image, a full time father and husband, part-time tinkerer-with-wires, coder, Muay Thai practitioner, builder and cook. Loves love, tolerance and co-existance. Hates hate. Is aware of the irony of hating hate.

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