Solved: LG TV Not Display Thumbnails from Synology Video Station Media Server

Solved: LG TV Not Display Thumbnails from Synology Video Station Media Server

I was lucky enough to be bought a fancy new TV for my birthday last year, an LG LED Smart TV featuring their WebOS 2.0 software.  I also have a Synology DiskStation which I used primarily as a recording device for my security cameras but I also stream some video from it.

Unfortunately despite both products being fantastic in every other way, some communication error between them was resulting in the video information from DiskStation being displayed in the LG in a very limited and intermittent fashion.  Only in about 1 in every 100 views would I get any sort of ‘thumbnail’ (album/video cover – call it what you will).  In addition to this, the video titles would intermittently change from being the full file name, to the movie title and year to one of the two with/without the MP4 suffix.

Well after only 11 months I finally decided to see if I could do something about it and it took all of about 2 minutes to solve (whoops).

So first off lets get the assumptions out of the way, my setup is based on the following:

The problems I had all revolved around the DLNA profile assigned to the TV which it seems can be changed, although its not obvious.  To change the profile for a device, perform the following steps:

  • Login to your DiskStation
  • Click the main menu button (top left)
  • Click Media Server
  • Click the DMA Compatibility option on the left
  • Click the Device List button at the bottom

In the options list that pops up, identify your LG TV and under the profile column on the right, select a different profile.

Initially I tried the Generic DLNA profile and that immediately improved things but the thumbnails were still a little pixelated on the TV,  I then changed it to LG TV – LA Series and this seemed to improved them further, so I finally had clear movie titles and thumbnails!



Bob McKay

About Bob McKay

Bob McKay works at Perfect Image, is a father, programmer and a self confessed techie-geek type.

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6 comments on «Solved: LG TV Not Display Thumbnails from Synology Video Station Media Server»

  1. Enduro says:

    BOB! You are my hero! I’ve been looking for this for ages.

    One more note is that the file name of the thumbnail has to be the same as the video “Whatever Movie.jpg” and also if you don’t have a cover for a movie, you can create a generic image called “cover.jpg” which will be displayed for any video that doesn’t have a .jpg for a cover.

  2. Jimmy says:

    Bravo! Your solution is the better.

  3. muiz says:

    Was looking for this for a loooong time. THX !!!

  4. Andy Thompson says:

    Cool thanks for this, ideally we would have the D’s video app to view our media, I also have a ds215j and Plex just does not play well on it all.
    Any webos programmers out there fancy building a DS video app?

  5. Sam Moore says:

    Hi Bob,
    Thanks for the info:
    I have both an EDS14 and DS215j
    What LG app are you using to display thumbs and such?
    I’ve only used smartshare. It’s functional but not aesthetic looking.


    1. Bob McKay says:

      Hi Sam,
      I was using SmartShare but in the end I put an Amazon FireStick in and installed the DS Video app on that, works great.

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