Can’t Install Trust.Zone VPN Client on Windows 10

Can’t Install Trust.Zone VPN Client on Windows 10

Trust.Zone VPN Client Error on Windows 10If you have an up to date copy of Windows 10, the chances are you will now struggle to install the VPN client from Trust.Zone – while the program itself appears to install and will even try to connect, you’ll get the following error:

The Virtual Network Adapter being used by the specified VPN Connection Setting has been disabled.  Before using this setting, enable the Virtual Network Adapter

This is due to a new feature published in the Windows 10 Anniversary update called Driver Signature Enforcement and causes the creation of the Virtual Network Adapter to fail during the Trust.Zone VPN Client installation.

Unfortunately this failure occurs silently so it appears that everything should be working until you try and run the network client.

How do I fix it?

In order to fix the problem you must:

  1. Uninstall the Trust.Zone VPN Client
  2. Disable Driver Signature Enforcement in Windows 10
  3. Reinstall the Trust.Zone VPN Client

How to Disable Driver Signature Enforcement in Windows 10

IMPORTANT NOTE: The Driver Signature Enforcement feature in Windows 10 is a security enhancement and by disabling it, you are potentially increasing your level of exposure – you do so at your own risk!

disable-driver-signature-enforcement-in-windows-10Click on the Start Button to expand the start menu

Click the Power button

While holding down the shift key, click Restart and continue to hold down the shift key until the blue Choose an option page appears:

 

disable-driver-signature-enforcement-in-windows-10

On the Choose an option page click the Troubleshoot option

Click Advanced Options

Click Startup Settings

Click Restart

When Windows reloads you’ll be taken to a page called Startup Settings with 9 different numbered options, press number 7 for Disable driver signature enforcement

Press Enter

Now install the Trust.Zone VPN software as normal.

 

 

 

 

 

 

Bob McKay

About Bob McKay

Bob McKay works at Perfect Image, is a father, programmer and a self confessed techie-geek type.

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4 comments on «Can’t Install Trust.Zone VPN Client on Windows 10»

  1. Foile says:

    Hi Bob,

    is it possible to turn on driver signature enforcement after installing the Trust.Zone VPN – Client?

    Thx
    Foile

    1. Bob McKay says:

      Hi Foile,
      No if you re-enable it, TrustZone fails AND unfortunately the driver signature enforcement is only switched off on a ‘per boot’ basis (so on next reboot, TrustZone will fail to work again). I contacted TrustZone to ask when this would be resolved (as they simply need to get the driver approved by Microsoft) and they said 6 months, that was about 2 months ago). In the mean time I have switched to’OpenVPN’ which is actually great and they have a client for Android too so I have it on my mobile and tablet.

  2. Tink says:

    Hey Bob
    I followed your directions down to the letter. And at first the VPN connected and then like 15 seconds later it disconnected and would not connect again!! Driving me crazy, got any advice on this?

    1. Bob McKay says:

      Hey Tink,
      I’m afraid not – I gave up on it in the end and switch to the OpenVPN client. To be honest I’m glad I did now because all though its a bit more tedious to setup because you have to download a config file for each country you might want to route through, you can use these same config files with the OpenVPN client on your phone and/or tablet. This means I can now VPN from any of my devices – very useful for security if you’re on public wifi or travelling.

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