I am one of many that have the misfortune of having to regularly use the Microsoft Partner Network Portal (well – portal implies a singular resource, its more like a sporadic unreliable archipelago of websites). Recently however, my bad luck reached new levels when I had to try and complete the arcane and mystical journey to become a Microsoft Cloud Reseller – during this process, following The Great Riddle, I inadvertently created a duplicate ‘Organization’ in my Microsoft Partner Profile (I know – not my finest hour). No worries, thought I – I will simply delete it when I get the chance. LOL thought Bill Gates, good luck – there is quite literally no facility to do this anywhere.
A quick Google search showed that this isn’t exactly a hot topic (literally zero relevant results!) so I turned to the Microsoft Partner Support forum which – as it so often does – provided an empty page with the message “Oops! Something went wrong. Please try again.” and oddly showed me logged in as “A. User”.
So it seems that there are only two ways to resolve this:
- Allow the erroneous Organization to expire – after 18 months it will be deleted automatically
- Call your Microsoft Partner Regional Service Centre and have them delete it for you.
For the reference of others, the MPN International support number when dialled from the UK is 0344 800 6006 (but presumably you could call +44 344 800 6006 from anywhere and get through), then option 4 for MPN)