Solved: LG TV Not Display Thumbnails from Synology Video Station Media Server

Solved: LG TV Not Display Thumbnails from Synology Video Station Media Server

I was lucky enough to be bought a fancy new TV for my birthday last year, an LG LED Smart TV featuring their WebOS 2.0 software.  I also have a Synology DiskStation which I used primarily as a recording device for my security cameras but I also stream some video from it.

Unfortunately despite both products being fantastic in every other way, some communication error between them was resulting in the video information from DiskStation being displayed in the LG in a very limited and intermittent fashion.  Only in about 1 in every 100 views would I get any sort of ‘thumbnail’ (album/video cover – call it what you will).  In addition to this, the video titles would intermittently change from being the full file name, to the movie title and year to one of the two with/without the MP4 suffix.

Well after only 11 months I finally decided to see if I could do something about it and it took all of about 2 minutes to solve (whoops).

So first off lets get the assumptions out of the way, my setup is based on the following:

The problems I had all revolved around the DLNA profile assigned to the TV which it seems can be changed, although its not obvious.  To change the profile for a device, perform the following steps:

  • Login to your DiskStation
  • Click the main menu button (top left)
  • Click Media Server
  • Click the DMA Compatibility option on the left
  • Click the Device List button at the bottom

In the options list that pops up, identify your LG TV and under the profile column on the right, select a different profile.

Initially I tried the Generic DLNA profile and that immediately improved things but the thumbnails were still a little pixelated on the TV,  I then changed it to LG TV – LA Series and this seemed to improved them further, so I finally had clear movie titles and thumbnails!



Bob McKay

About Bob McKay

Bob McKay works at Perfect Image, is a father, programmer and a self confessed techie-geek type.

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9 comments on «Solved: LG TV Not Display Thumbnails from Synology Video Station Media Server»

  1. Enduro says:

    BOB! You are my hero! I’ve been looking for this for ages.

    One more note is that the file name of the thumbnail has to be the same as the video “Whatever Movie.jpg” and also if you don’t have a cover for a movie, you can create a generic image called “cover.jpg” which will be displayed for any video that doesn’t have a .jpg for a cover.

  2. Jimmy says:

    Bravo! Your solution is the better.

  3. muiz says:

    Was looking for this for a loooong time. THX !!!

  4. Andy Thompson says:

    Cool thanks for this, ideally we would have the D’s video app to view our media, I also have a ds215j and Plex just does not play well on it all.
    Any webos programmers out there fancy building a DS video app?

  5. Sam Moore says:

    Hi Bob,
    Thanks for the info:
    I have both an EDS14 and DS215j
    What LG app are you using to display thumbs and such?
    I’ve only used smartshare. It’s functional but not aesthetic looking.


    1. Bob McKay says:

      Hi Sam,
      I was using SmartShare but in the end I put an Amazon FireStick in and installed the DS Video app on that, works great.

  6. Steve Rock says:

    Used the information to get thumbnails to display from my EMBY server on the lg tv, completely missed the profiles in the DLNA settings, big thank you, was doing my head in, since plex never had a problem.
    Now if I could just work out why the tv shows a sub folder inside the original folder where the media is, I’ll be happy!

  7. Stephen C says:

    Hey at least you got something – I can’t seem to connect with synology network to my LG OLED TV using the DS218+ Hoping to start watching 4K Movies with 5.1 surround onto my LG E8PUA tv. I tried all configurations and troubleshooting for hours – now working with Synology support.

    I am using Xfinity high speed internet with 1GB speed. I would appreciate and welcome any suggestions that could help?

    1. Bob McKay says:

      Hey Stephen, in the end I ditched the LG OS for browsing movies and use the DS-Video app on an Amazon Fire TV stick. If you want 4K you’ll have to use a cube instead:

      I then used the built in (and free) Synology media server, it indexes your movies, downloads covers, descriptions, etc. You can also use Plex (available from the Synology package store). It provides a much better user experience.

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