Solution: Display Problems and/or Photoshop Crashing with Dell D6000 Dock

Solution: Display Problems and/or Photoshop Crashing with Dell D6000 Dock

After a recent reinstall of Windows 10 on my laptop, I suddently discovered that Photoshop would no longer load – it crashed at the point of “initializing html surfaces”, presenting no error – just disappearing.

Initially I assumed the problem was with Photoshop because I had updated to the latest version but I then noticed it worked fine on my laptop directly and only crashed when I was plugged in to my Dell D6000 docking station.  I tried updating the firmware of the docking station, the drivers, rolled back to the previous Photoshop version – no luck.

The solution

I then start iterating through different display adapter driver versions and DisplayLink versions, in the end I discovered that using an older version of the Intel display driver solved the problem for me, I had to go back all the way to version 27.20.100.9316, available for download from here:

https://www.intel.com/content/www/us/en/download/19344/30266/intel-graphics-windows-dch-drivers.html

 

Bob McKay

About Bob McKay

Bob is a Founder of Seguro Ltd, a full time father and husband, part-time tinkerer-with-wires, coder, Muay Thai practitioner, builder and cook. Big fan of equality, tolerance and co-existence.

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