So I recently saw an advert on AndroidAuthority.com for a CISSP course for just $29 (with the customary bullshit reduction from $672) but nonetheless, with me planning to go for a CISSP exam in a month, it looked like it was worth a shot.
I clicked through to the deal and was taken to a site badged ‘Tech Deals’ which is actually just a sub domain of the Android Authority one (https://deals.androidauthority.com).
Once I’d used the TechDeals shopping cart to pay for the course, I was then given a coupon which I had to redeem at on a website called E-Careers.us (https://www.e-careers.us).
After registering on E-Careers, I was then told that my course would be ready in 48-72 hours – not only did this baffle me (who has manual processes in place for setting up courses?), it is also NOT what I was sold. The TechDeals website specifically said in the description for this course “Instant digital redemption”:
After 3 days my course was still not available when I logged in to the E-careers website:
I used the chat support option on the e-careers website yesterday (3 days after purchase) and was told that the course would be ready in another 24 to 48 hours.
I then contacted their support again today (4 days after purchase day) and was told it would be another 24 to 48 hours before I could get access. When I asked why it was taking so long to get access, I was told by “Jibok Wright” that:
There is a course upgrade going on inside the course.
This begs the question, why are they running a promotional campaign for a course they can’t deliver because its being upgraded?
Android Authority/Tech Deals Response
So I contact the Tech Deals customer support team, giving the details of the problem and choosing the ‘defective product’ option for my complaint (given that its the closest match) and receive an email that wasn’t exactly what I wanted to hear:
We’re so sorry to hear that your product is defective! Unfortunately all sales are final, but we will do everything we can to get you a replacement as fast as possible.
To expedite this process, please reply back to this message with images of any defects you’ve found, and we will work with you to resolve the issue.
The “all sales are final” text is emboldened on their email, just to really drive the point home. 🙂
At this stage I don’t know what to say other than to warn anyone considering buying anything from Tech Deals to, well, not and I’m also not exactly ready to sing the praises of E-Careers either!