UPDATE: June 2020
Please note that if you can paste in to the search bar using the shortcut CTRL + V and not right click, the chances are you are simply on the newer version of Outlook and at present this is expected behavior from Microsoft. The fix below was written for a different issue where some users could not paste at all (by any means) rather than the new issue introduced by MIcrosoft where they have disabled right-click in the search bar.
Hopefully Microsoft will restore the right click option as many users still seem to rely on it. If you wish to vote on having the option to restore the old search box, there is a ‘User Voice’ vote of it here:
UPDATE: May 2020
An important thing to note is that in the latest versions of Outlook (with the search box at the top), you can no longer right-click so in order to paste, you need to use the keyboard shortcut (CTRL+V), if that solves it for you please comment below so we can see the numbers of people used to using mouse only.
There’s been a big increase in people having this issue recently so I’d like to request people post their version number in and operating system in the comments so we can see if there is an issue with a specific version of Outlook, Windows or combination of the two. To get your Outlook version, click FILE (on the top menu), then OFFICE ACCOUNT (further down the left hand menu) and then finally click the About Outlook button on the right. Your office version is displayed on the right, mine is Microsoft Outlook for Microsoft 365 MSO (16.0.12730.20252) 64-bit and copy/paste in to Outlook works fine for me.
To get your Windows version, press the Windows key on your keyboard, type CMD and press enter. In the black command line box that appears, type systeminfo and press enter, the 2nd and 3rd lines are windows version (for example Windows 10 Pro, 10.0.xxxxx Build 18363).
Update June 2020: I have stopped taking tally as many people aren’t experiencing the original issue of right-click not working, rather they are using the newer version of the search box where Microsoft have disabled right click. Until Microsoft restore this functionality, there’s not much to be done other then use CTRL + V to paste.
As people post their versions I will update the table below to see if there is a common factor:
|Outlook Version||x32 or X64||Count (Paste Broken)||Count (Paste Working)|
I recently started being unable to paste in to the search box in Outlook using the copy/paste shortcut – a feature I used all the time. Initially I thought it was just a glitch specific to my machine but then I found it was occuring on all 3 of my machines.
Fortunately after a bit of digging, there is a very simple fix: disable hardware graphics acceleration for Outlook.
Go to File
In the Outlook Options dialog box, click on Advanced in the left hand bar
In the right-hand bar, scroll down to the heading that says Display
In the Display section, tick the box that says Disable hardware graphics acceleration*
*Note in some versions of Outlook it seems this is inverted and its a pre-checked box that says Enable hardware graphics acceleration and you have to untick it.
Outlook Search Box Scope Change
While we’re on the subject, a little known option I always change in Outlook that relates to the search box is the default ‘scope’ of the search feature when you’re looking at your Inbox. Out-of-the box if you search here, it searches your entire mailbox which I f8ind less useful, you can change this via the sames options screen:
Go to File
In the Outlook Options dialog box, click on Search in the left hand bar
In the right-hand bar, under Results you can choose from:
- Current folder (my preference)
- Current folder. Current mailbox when searching from the inbox (the default)
- Current mailbox
- All mailboxes